Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 2 days of such delivery / collection by logging a return on the website.
Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible.
Defective products
We do our best to ensure that the H2GO manual filter we deliver to you are of a high quality, and in good working order, and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.
The following will NOT be regarded as defects and will not entitle you to a return under this section:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product;
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product.
You can do so by logging a return on our email H2GO@allmech.co.za alternatively please call our office on 011 849 2731/33. Once we have inspected the product and validated your return, we will repair / replace the product
Not what you ordered?
Please familiarize yourself with the product manual on our website before ordering. If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible or refund you if that is your preference.